Customer support

Our team replies within 24 hours on business days (Spain mainland time).

Payments for bookings, packages and gift cards are processed securely via Stripe. On your bank or card statement the charge may appear as Helipow or Nitro Aerospace S.L.

If you do not recognise a charge, tell us the date, amount, last four digits of the card (if applicable) and the email used at checkout. We will review the payment and confirm the related booking or product.

Helipow intermediates heliski experiences (single drops, multi-day packages and gift cards) with local operators. Cancellation, date-change and refund rules depend on the specific product and appear on the booking page and confirmation email.

Heliski is subject to weather, capacity and local regulations. If a flight cannot operate for operational or safety reasons, we will inform you of alternatives (rebooking or, where applicable, a refund) under that booking’s terms.

Before opening a claim with your bank or card issuer, contact us. In most cases we can clarify the charge, provide booking proof, or start a refund when appropriate — which is faster and avoids unnecessary holds.

If you are a heliski operator, guide or commercial partner and need help with payouts, fees or the partner dashboard, email booking@helipow.com with your company name and the subject line “Partner”.